Put simply, chatbots are fighting coronavirus alongside us.
Many companies, countries, and organizations deployed chatbots to provide accurate and genuine Covid-19 information. Global authoritative voices for health like WHO and CDC have included chatbots on their websites to provide every detail about the pandemic to our planet’s billions of inhabitants. Coincidingly, several governments also launched their chatbot versions to provide validated information to its citizens.
Anybody who has used chatbots before, know the power and potential of this technology, and how its adoption can reduce the burden on hospital call centers. After improving the interactive symptom checking feature of the chatbots, these AI-powered bots can lower the case counts for critical and emergency care.
Much to the fact, after the world recovers from this health crisis, chatbots are likely to be crowned as digital portals for interactive healthcare systems.
Why are chatbots important for the healthcare sector?
According to Grand View Research, the global chatbot market is expected to reach USD 1.25 billion by 2025, accelerating at a rate of 24.3%. Furthermore, websites find the idea of adding a chatbot to their pages a compelling deal since they are a perfect tool for providing instant customer interaction.
Well, the increasing popularity of chatbot services isn’t the only reason why the healthcare sector needs such a technological administration. The global medical division is plagued by several challenges like:
- A severe shortage of skilled manpower to handle the operation and executive roles.
- Stringent regulations and tax reforms concerning the healthcare sector.
- Industry-line lacking the value it deserves in verse with its products and services.
- The global market is evolving, but the healthcare division is finding it hard to comply with them.
- The costs of medicines and treatments are increasing rapidly.
- The Healthcare sector has an infinite flux of data that can help in studying the pattern of diseases, research effective diagnosis procedures, and study patient demographics. However, the healthcare industry lacks the required infrastructure and workforce to gain insights from such data.
- It is also prone to high cybersecurity risk.
- The industry lacks productive payment portals and methods.
- Patient experiences are not constructive for the healthcare sector. It needs further improvement.
- The overall process of invoicing and payment processing is vague, contributing ineffectively to the overall performance of the healthcare sector.
The immense advantages of chatbots in healthcare
AI-bots running on computer programs, conducting a conversation via text, identifying symptoms, managing medications, and monitoring chronic and acute medical conditions is just what a hospital administration needs. Put simply, this is the reason why more and more healthcare service providers are implementing chatbots.
With the increasing adoption of smartphones, the advent of IoT and big data for healthcare data management, and the rising concerns with the mismanaged healthcare sector, everything is contributing to the market growth of chatbots.
Although chatbots are not designed for medical diagnosis, it guides people and assists them to reveal if they are seriously ill, after which the concerned person is transferred to a healthcare professional. This also saves the doctor’s time, and allows the patient to knock at the right door.
The following are some of the multiple advantages of chatbots in the healthcare sector.
Monitoring initial symptoms for proper medical aid
For starters, the number of patients requesting medical care is more than the available doctors. Chatbots can provide medical assistance to patients who can do without the constant attention of a doctor. These can also remind patients to take their medicine and monitor their health status. They can also read the initial symptoms of a patient, connect them with the right doctor, and save time in doing so.
Provide quick response
The best feature of a chatbot is their unwearied energy and 24/7 availability. Emergencies are a part of the medical profession; however, such cases need to be treated quickly and feistily. Doctors can treat a patient with necessary medical assistance if they can read their medical history. For the same reason, many medical institutions are creating chatbots responsible for internal record keeping. These bots can store necessary information about a patient such as previously prescribed drugs, allergies, check-ups, reports, etc.
Establish a connection with the patients
Chatbots can help in taking care of the patients when the doctors are not available. They can book appointments, provide necessary details about health problems, advise about upcoming appointments, maintain a record of the medical data, and virtually assist a patient by providing medical assistance.
For example, a chatbot can screen the initial symptoms of a patient before booking an appointment with the doctor. This will provide a better understanding of the patients and doctors alike.
A lot of medical institutions only accept appointments in person. Virtual assistants for websites are a great way to communicate with the patients and book visits and appointments as well. Several medical institutions have designed chatbots to facilitate the connection between a doctor and a patient and schedule upcoming follow-ups as well. This makes it easy for patients to choose the required medical aid.
Provide additional support and information
Chatbots can help in offering several services ranging from symptom checking to appointment scheduling and dealing with the patients. People can get correct and genuine answers to their questions using chatbots, without disturbing the already busy schedule of a doctor. With chatbots in action, hospital employees can concentrate on more significant tasks, which will improve the overall quality of the healthcare sector.
The obstacle in the healthcare sector is an opportunity for chatbots
It is rightly said, disasters are the reason new opportunities and solutions are explored.
The global pandemic made us realize the sad state of the healthcare sector around the world and an urgent need of solving all the issues with an Avant-grade technology. Chatbots are the need of the hour, filling in all the gaps in the medical domain. Changing times require a more robust and scalable approach, and adding chatbot services to medical assistance will fulfill all the requirements.