10 Do’s and Don’ts of Digital Transformation In Remote Work Environment
Just like every other technology, digitally transforming your business comes with its share of challenges and opportunities. Yes, you might face resistance from employees when you try to push your digital transformation initiatives forward.
Your organization might lack the expertise, resources, skills and technical acumen required for digital transformation or it might have an organizational structure that is not conclusive to digital transformation. You might not even have a digital transformation strategy. What’s even worse, is that you might have a limited budget to cope with all these challenges and implement digital transformation successfully.
Despite the odds, you should continue to pursue digital transformation as it offers tons of advantages as well. From data-driven customer insights to higher profits, agility to optimal resource management and utilization, higher productivity to improved customer experience, it should keep you motivated on this tough digital transformation journey.
In this article, you will learn about the 10 dos and don’ts of digital transformation that will help you digitally transform your business even in today’s remote work era.
1. Do Have a Vision
The pace at which technology is evolving means that you will be able to visualize tomorrow today. That is exactly what vision is all about. You need to anticipate what the future would look like and prepare for it so you can take full advantage of technological evolution. IT teams should not only know what they need to do but they also need to understand why they are doing it. This means that they will not only have to look at the financial side of things but also have to understand customer and delivery outcomes in order to achieve success with digital transformation. When you combine futuristic vision with a holistic approach, you can achieve success with digital transformation.
2. Don’t Micromanage
Micromanagement is not the best strategy even in a traditional office environment let alone in an era where remote work is commonplace. There is no place for micromanagement in a remote work environment. You need to trust your team members and believe that they have the capability to achieve the results you want them to achieve.
When your employees are working remotely, they need your support. Managers need to nurture them and empower them so their remote teams can thrive even when they are not there. If you are still doubtful, you can balance autonomy with accountability. This will not only give your remote employees while still holding them accountable for their actions. Avoid filling the schedules of your employees with useless meetings because it can have a negative impact on their productivity.
3. Do Communicate
Communication and collaboration are two pillars of successful remote teams. Instead of just communicating for the sake of it, you need to develop a communication plan with the target audience, dates, and message. Establish a two-way communication channel so that both parties can share their feedback instead of sending one-way traffic towards your employees.
Choose tools that facilitate communication and collaboration. Keep an eye on the engagement level of your employees as any drop-off could be a clear sign that there is something wrong. Ask your remote workers about it if an active employee becomes passive suddenly.
4. Don’t Use Old Meeting Schedule
When your employees are working from their homes, they have more distractions to deal with as compared to the office. As a manager, you need to understand that. If you want to conduct a long session with your remote workers, break it down into multiple sessions throughout the week. You don’t want your employees to face Zoom fatigue. This will also make it easier for them to grasp concepts taught in the workshop or presentation. Even if you are planning to conduct a long session in a day, take frequent breaks throughout the session so that participants can take a breather.
5. Do Give Remote Access To New Employees
Remote access is no longer a distant dream. Now, you can access all the company resources even when you are located thousands of miles away. This gives remote employees the freedom to come out of their comfort zone and avoid different types of biases. This encourages diversity and inclusivity, which remove hurdles in digital transformation. In some cases, this can even give you a competitive advantage over your competitor. Sadly, giving remote access to your employees can also have some serious cybersecurity consequences. That is why you should invest in a DDoS protection service.
6. Don’t Try To Everything on Your Own
Instead of hiring experts, you should focus on creating cross-functional teams. Avoid trying to do everything on your own as it can lead to burnout and failure. Delegate roles and responsibilities among your team members and provide them with all the support and resources they need to complete their tasks. Instead of thinking long-term, you should focus on short-term wins when it comes to digital transformation. Where would you want your digital transformation initiatives to be after three months, six months or a year?
7. Do Provide Flexibility
You can not implement a size fits all formula. Some employees tend to learn practically while others prefer some theoretical knowledge. The same goes for employee engagement and communication. Some of them prefer video calls while others want to communicate via email. As a remote manager, you need to adapt according to employee needs and use tools and channels they prefer.
8. Don’t Get Overwhelmed By New Ideas
There is nothing in thinking out of the box and coming up with unique ideas. Just make sure you don’t get bogged down by idea overload as it can lead to confusion and makes it tough for you to decide which ideas you should pursue and which ones you should avoid.
Instead of trying to pursue too many ideas at the same time, you should create a system that lets you set a priority on initiatives. Two of the key factors you should consider when evaluating ideas is
- Value it delivers to your organization
- Complexity of implementation
Look at what your competitors and doing and ask for feedback from your existing customer base. You can also consider market demand, cost and time required before pursuing any initiative.
9. Do Develop Collaboration Competencies
If you want your digital transformation efforts to succeed, you need to bring all your stakeholders on the same page. Involve everyone from employees to clients in your digital transformation initiative and even take advantage of their experience and core competencies. This not only gives them a clear picture of their strengths and weaknesses but also challenges people to think and articulate their competencies. If one of your employees specializes in one domain, you can use their expertise to fuel your digital transformation efforts.
10. Don’t Waste An Opportunity
Just like a roller coaster, there are ups and downs in your personal and professional lives. Instead of looking at crises as setbacks, you should think of them as opportunities and take advantage of them. That is exactly what 2020 taught us. Look at companies like Zoom, Netflix and Amazon. How they have turned a global pandemic into money-making opportunities and earned a fortune when people were struggling. To identify such opportunities, you need to be optimistic about everything. Look for a positive angle even in the worst of situations. Think about ways that can turn a bad situation into a good one.
What things do you do and which ones do you avoid when digitally transforming your business in the remote work environment? Share it with us in the comments section below.